
Reputation Management
Your reputation becomes your most valuable asset—and your biggest risk.
Research shows that less than 50% of companies have a crisis plan, and less than 25% practice those crisis plans.
Whether you’re preparing for potential turbulence, navigating a high-pressure moment, or rebuilding trust after the dust settles, Bear Icebox has the experienced leadership team to help you secure your reputation and move with confidence.

We bring decades of crisis excellence and trust-building to the high-stakes world of reputation management. Our team combines crisis communications veterans with creative strategists who understand that protecting your reputation requires both the art of storytelling and the science of stakeholder management
We don’t just respond, we guide you forward.
Reputation management provides proactive protection for brnad, not just damage control.
Crises are, by definition, unpredictable. And even when you prepare for something, it’s not always what you had in mind. Our team has senior strategists with decades of experience managing urgent situations across companies, non-profit organizations and higher-education institutions. We’ve collectively helped hundreds of clients navigate deeply challenging moments and emerge intact.
We use a three-phase partnership anchored in three Ps: Prepare, Protect, Prevail.
We PREPARE you with strategic industry and company audits and plan for likely crises. We map your reputation landscape and create your roadmap before turbulence hits.
We PROTECT you with real-time 24/7 crisis support and decisive messaging. Our team will guide you as you work with both internal and external stakeholders when it matters most.
We help you PREVAIL via recovery strategies that don’t just restore reputation—they strengthen stakeholder trust for the long term. We include paid, earned, shared, and owned media to ensure you have a well-roundable actionable plan for success.
While Bear Icebox is well-versed in the time-tested rules of reputation, we’re not afraid to innovate.
If you’re asking, “Are we ready for what could happen?” — now is the time to find out.
Bear Icebox helps you get ahead of risk, respond with clarity under pressure, and recover in a way that strengthens trust long after the story fades. Whether you need a:
- Reputation Audit;
- Crisis-planning support;
- Message mapping exercise;
- Media training;
- Crisis simulation
- In an urgent situation, we’ll provide real-time guidance and decisive action with senior expertise.
Let’s talk. Schedule a confidential consultation to assess your reputation readiness and determine the right level of support for your organization.

Check Out Our Resources
Honey Blog
Check out the latest from our Honey Blog… Read More
Glossary
What does this term mean? What’s that you say? It’s all right here… Learn more
eBooks
Download free ebooks for more insights about the world of PR and beyond… Learn more
Videos
Sharing knowledge is what makes the world go round. That’s why we’ve created these PR videos for you… Learn more
Related Case Studies
FinDec
The problem FinDec came to us with the challenge of not having a PR department, team or person on …
LRN Corporation
The problem LRN Corporation is an advisory and professional technology and services firm in the …
Image One Facility Solutions
The problem Image One is our longest standing client and we’ve provided PR support for them since …
FAQs for Crisis Communications
Q: What is the best way to respond to a crisis?
A. The best way to respond to any crisis is to first acknowledge the situation. Of course, every situation will vary in what can be discussed openly due to legal concerns, but brands that either lie or cover up a situation only make the matter worse. As far as addressing specific crises, you’ll want to act fast with your agency, legal counsel, and company leaders.
Q: What are the key components of a successful crisis communication strategy?
A. First off, the best crisis communication strategy never needs to be used. We never want a crisis to take place and would rather just plan for it—but we know as PR practitioners that they happen. The key components of a crisis communications plan include understanding spokespeople for a crisis and how they will communicate, having a crystal clear understanding of messaging and ensuring those spokespersons stay on point, understanding the threat and severity of the crisis and the impact on the business, and doing everything to mitigate the situation in a timely manner.
Q: Are there any techniques for addressing negative or inaccurate content about my brand on social media during a crisis?
A. Addressing negative content about a brand on social media amid a crisis can be challenging. It is also very difficult to ascertain the right response without knowing the brand and the crisis at hand. Inaccurate content is easier to address during a crisis. Negative content may be a consequence of the crisis and that is tough to avoid. However, inaccurate content and misinformation can and should always be addressed.
It is best to consult with an experienced PR practitioner in the event of a crisis. Bear Icebox is fortunate enough to have senior-level leaders who have been through a number of crisis situations across a variety of industries.
Q: Are there any guidelines for when it is appropriate to pause marketing, PR and communications efforts during a crisis?
A. It is crucial to keep PR and communications efforts afloat during a crisis. Most likely, the efforts will pivot to containing the crisis and, later, determining a path forward to create goodwill and positive stories that reach the target audience impacted by the crisis.
Q: How do I ensure that my messages remain consistent and accurate amongst all channels while managing a crisis?
A. This is where your key messaging will really need to be polished and up to date. Get your organization on the same page immediately. In the meantime, make sure no one is posting or sharing anything that has not been approved or discussed.
Schedule a Free Consultation
Let us help you find your PR sweet spot
Talk to us today to learn more about what we can do for your brand to drive awareness and help you find the honey jar you’ve been looking for with all the other agencies and campaigns you’ve run before. It’s time for some real organic honey.
Client Testimonials

“We’re getting the service you’d expect of a big company with the one-on-one attention of a small company. It’s the best of both worlds and we have a very nice relationship.”
CEO & Co-Founder of Image One Facility Solutions

“We started working with Bear Icebox after launching our New York office. Through our core messages, they’ve landed useful press coverage and contributed to ebooks, trend reports, infographics and blogs. We’ve seen nice increases in web traffic and online leads.”
Co-Founder of Vainu

“The number of incoming requests rose 35% within one year. Their leadership was invested in building positive relationships. They keep their promises and make themselves available when needed. Their flexibility and professionalism contributed to this ongoing partnership.”
Partner of Bazis
Related Services
PR Coaching
Consult on best practices
BICOM Global
Maximize growth and voice
Internal Communications
Enhance employee morale
Brand Protection
Protect and differentiate
Threat Analysis
Identify disruptive threats
Message Maps
Identify key topics and keywords










