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Bear Icebox Communications

What’s better than PR? ROI.

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Reputation Management

Your reputation becomes your most valuable asset—and your biggest risk.

Research shows that less than 50% of companies have a crisis plan, and less than 25% practice those crisis plans.

Whether you’re preparing for potential turbulence, navigating a high-pressure moment, or rebuilding trust after the dust settles, Bear Icebox has the experienced leadership team to help you secure your reputation and move with confidence. 

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We bring decades of crisis excellence and trust-building to the high-stakes world of reputation management. Our team combines crisis communications veterans with creative strategists who understand that protecting your reputation requires both the art of storytelling and the science of stakeholder management

We don’t just respond, we guide you forward. 

Reputation management provides proactive protection for brnad, not just damage control.

Crises are, by definition, unpredictable. And even when you prepare for something, it’s not always what you had in mind. Our team has senior strategists with decades of experience managing urgent situations across companies, non-profit organizations and higher-education institutions. We’ve collectively helped hundreds of clients navigate deeply challenging moments and emerge intact. 

We use a three-phase partnership anchored in three Ps: Prepare, Protect, Prevail.

We PREPARE you with strategic industry and company audits and plan for likely crises. We map your reputation landscape and create your roadmap before turbulence hits.

We PROTECT you with real-time 24/7 crisis support and decisive messaging. Our team will guide you as you work with both internal and external stakeholders when it matters most.

We help you PREVAIL via recovery strategies that don’t just restore reputation—they strengthen stakeholder trust for the long term. We include paid, earned, shared, and owned media to ensure you have a well-roundable actionable plan for success.


While Bear Icebox is well-versed in the time-tested rules of reputation, we’re not afraid to innovate.

If you’re asking, “Are we ready for what could happen?” — now is the time to find out.

Bear Icebox helps you get ahead of risk, respond with clarity under pressure, and recover in a way that strengthens trust long after the story fades. Whether you need a:

  • Reputation Audit;
  • Crisis-planning support;
  • Message mapping exercise;
  • Media training;
  • Crisis simulation
  • In an urgent situation, we’ll provide real-time guidance and decisive action with senior expertise.

Let’s talk. Schedule a confidential consultation to assess your reputation readiness and determine the right level of support for your organization.

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Check Out Our Resources

Honey Blog

Check out the latest from our Honey Blog… Read More

Glossary

What does this term mean? What’s that you say? It’s all right here… Learn more

eBooks

Download free ebooks for more insights about the world of PR and beyond… Learn more

Videos

Sharing knowledge is what makes the world go round. That’s why we’ve created these PR videos for you… Learn more

Related Case Studies

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FAQs for Crisis Communications

Q: What is the best way to respond to a crisis?

A. The best way to respond to any crisis is to first acknowledge the situation. Of course, every situation will vary in what can be discussed openly due to legal concerns, but brands that either lie or cover up a situation only make the matter worse. As far as addressing specific crises, you’ll want to act fast with your agency, legal counsel, and company leaders.

Q: What are the key components of a successful crisis communication strategy?

A. First off, the best crisis communication strategy never needs to be used. We never want a crisis to take place and would rather just plan for it—but we know as PR practitioners that they happen. The key components of a crisis communications plan include understanding spokespeople for a crisis and how they will communicate, having a crystal clear understanding of messaging and ensuring those spokespersons stay on point, understanding the threat and severity of the crisis and the impact on the business, and doing everything to mitigate the situation in a timely manner.

Q: Are there any techniques for addressing negative or inaccurate content about my brand on social media during a crisis?

A. Addressing negative content about a brand on social media amid a crisis can be challenging. It is also very difficult to ascertain the right response without knowing the brand and the crisis at hand. Inaccurate content is easier to address during a crisis. Negative content may be a consequence of the crisis and that is tough to avoid. However, inaccurate content and misinformation can and should always be addressed.

It is best to consult with an experienced PR practitioner in the event of a crisis. Bear Icebox is fortunate enough to have senior-level leaders who have been through a number of crisis situations across a variety of industries.

Q: Are there any guidelines for when it is appropriate to pause marketing, PR and communications efforts during a crisis?

A. It is crucial to keep PR and communications efforts afloat during a crisis. Most likely, the efforts will pivot to containing the crisis and, later, determining a path forward to create goodwill and positive stories that reach the target audience impacted by the crisis.

Q: How do I ensure that my messages remain consistent and accurate amongst all channels while managing a crisis?

A. This is where your key messaging will really need to be polished and up to date. Get your organization on the same page immediately. In the meantime, make sure no one is posting or sharing anything that has not been approved or discussed.

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Let us help you find your PR sweet spot

Talk to us today to learn more about what we can do for your brand to drive awareness and help you find the honey jar you’ve been looking for with all the other agencies and campaigns you’ve run before. It’s time for some real organic honey.

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Client Testimonials

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“For a while, we had a kind of love-hate relationship with Bear Icebox! We were bombarded with PR that turned into client activity and phone calls in a critical season for our company.”

Melinda Caughill
CMO of 65 Incorporated
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“As a small company, Bear Icebox Communications’ PR campaign had an outsized impact. The studio opening was well-received, with a number of media articles published.”

Chelsey Jackel
Creative Director, Senior Designer of Xced Design Build
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“I have been blown away by their enthusiasm, passionate engagement, and quality of their work.”

Greg Traverso
CEO of Metamo Travel

Related Services

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PR Coaching

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BICOM Global

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Internal Communications

Enhance employee morale

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Brand Protection

Protect and differentiate

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Threat Analysis

Identify disruptive threats

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Message Maps

Identify key topics and keywords

Awards and Accreditations

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Chicago B2B PR partner across 80+ countries

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3x Inc. Magazine Power Partner Winner

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Finalist

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Top B2B Brand

Expertise logo.

Top Ranked Chicago-Based PR Firm

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Sole US Partner Serving Global Clients

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Member of Unified Strategies PR

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Top 100 PR Professional

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Top Franchise Supplier

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Latest Podcast: Tune in to our podcast GC & More for some ear-time with Bear Icebox co-owners Bob and DeAnna Spoerl. They discuss leadership, entrepreneurship and work-life balance with other industry professionals…and crack a joke or two along the way…. Listen now

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